Every plan starts with a free trial, so you can run real sessions with your own chat before any money changes hands. Cancel during the trial and you're never charged — there's nothing to refund.

Payments are handled by Paddle, our Merchant of Record. Your purchase contract is with Paddle, they hold your payment details, and they handle tax. We never see your card. That means Paddle's buyer terms govern the transaction, including any statutory refund rights you have where you live — those rights sit above anything on this page.

Cancel any time from Settings → Billing. Renewals stop immediately and your access continues to the end of the period you've already paid for — we don't cut you off mid-period for cancelling. Cancelling is not itself a refund: it stops the next charge rather than reversing the last one.

If you were charged in error — billed after cancelling, charged twice, or charged for a plan you didn't buy — tell us and we'll refund it in full. If LiveHub was materially broken for a period you paid for and we couldn't fix it, ask and we'll sort it out, usually as a refund or credit for the affected time.

We don't refund time you've already used, and we don't refund a period just because you forgot to cancel before it renewed — that's what the trial and the cancellation notice are for. These are defaults, not a wall: if your situation doesn't fit them, ask anyway.

Email us or message us on Discord with the account you subscribed with and roughly when the charge happened — we can find the rest. You can also raise it directly with Paddle through the receipt they emailed you. Either route works; going through us is usually faster. Please contact us before opening a card dispute: a chargeback locks the payment with your bank and takes longer to resolve than a refund we can issue directly.

Email hello@livehub.gg, or find us on Discord at discord.gg/PCsCrWgbFw.

We may update this policy; the date at the top moves when we do. The version in force is the one published when you were charged.